| GOOD THINGS ARE: |
| Need to be patient |
| Need to keep things confidential |
| Prompt and on time |
| Don't want somebody who shouts or is grumpy. |
| We want somebody who can take time to explain |
| Polite and respectful |
| We want staff who can spend time showing us how to do things, if there is something we're not sure about |
| Help us to do things independently |
| Good at communicating |
| Letting people choose what they want to do |
| Good at listening to us when we want to talk |
| Kind and friendly |
|
| SOME BAD THINGS ARE: |
| Turning the TV over without asking and |
| Being asked to turn TV off when staff think it is too late |
| Don't like staff opening our mail |